Accenture assists CAG to establish digital factory to drive innovation
By Akshay Kedari  Date: 2020-03-09

Accenture assists CAG to establish digital factory to drive innovation

Changi Airport Group, which operates the world’s 7th busiest airport for international traffic, has recently tapped Accenture to build and operate a ‘digital factory’. The move of establishing this digital factory was essentially made to continuously transform operations and re-invent passenger experiences.

The digital factory is known as DIVA (digital, innovation, ventures, and analytics), which will use new ways of working, with rapid prototyping, experimentation, and design thinking at the core. It will help CAG experiment, develop, and launch new digital services and products, from conceptualization to market launch. DIVA was developed by Accenture, an Irish-domicile multinational professional services company, in ASEAN to drive major airport innovation.

CAG’s DIVA team constitutes professionals from both Accenture and CAG, and leverages innovative capabilities and technologies, including big data/analytics, IoT (Internet of Things), predictive maintenance, digital marketing, and AI (artificial intelligence) to tackle challenges. This factory focuses on scaling the delivery of business outcomes, with lines of predictable delivery, production, and quality controls across various CAG departments such as engineering, corporate marketing & communications, IT, commercial and operations, among others.

According to Fabio Vacirca, Accenture’s Operating Unit Group Lead across Asia Pacific, Africa, and the Middle East, DIVA enables major airports such as CAG to drive innovations and become a world-class leader by developing digital solutions & re-evaluating airport operations. It will help solve complex business challenges by rapidly developing innovative services and products.

Under the assistance of Accenture, CAG has developed an AI-powered virtual assistance for various airport operations, predictive engineering maintenance solution, and next-gen commercial digital marketing campaigns, which has been powered by Applied Intelligence accelerators and solutions by Accenture.

Singapore Changi Airport has been continuously delivering high-value performance to offer differentiated, real-time experience to customers. DIVA, in alignment with Smart Nation vision of Singapore, is a significant milestone for both CAG and Singapore. It showcases efforts of CAG to enhance and keep up with ongoing disruptions in the business operations.

Source credit:

https://newsroom.accenture.com/news/accenture-helps-changi-airport-group-establish-and-operate-a-digital-factory-to-drive-and-sustain-continuous-innovation.htm

About Author

Akshay Kedari    

Akshay Kedari

A qualified computer engineering graduate, Akshay Kedari takes pride in having his way with words. Following his passion for content creation, he writes insightful pieces on aeresearch.net and a few other portals. Also endorsed with a short-term experience in web deve...

Read More

More News By Akshay Kedari

Medtronic to acquire Companion Medical to expand diabetes business
Medtronic to acquire Companion Medical to expand diabetes business
By Akshay Kedari

Medtronic plc, the global leader in medical technologies, has reportedly announced that it is planning to acquire insulin pen manufacturer Companion Medical. The acquisition gives Medtronic access to Companion Medical’s ‘InPen’, wh...

RADCOM introduces automated assurance solution for 5G technology
RADCOM introduces automated assurance solution for 5G technology
By Akshay Kedari

5G technology has been in the headlines for quite a while. Next-generation technology has the potential to transform almost every sector across the world. However, as 5G becomes reality, it has become imperative for service providers to prevent degra...

Sprout to expand wellness solutions lineup by acquiring Vivametrica
Sprout to expand wellness solutions lineup by acquiring Vivametrica
By Akshay Kedari

Sprout, a Canadian company that focuses on delivering innovative solutions for workplace wellbeing, has recently announced the acquisition of predictive health data analytics firm, Vivametrica. According to reliable sources, Sprout plans to enhance t...

Uber halts decision to shift APAC headquarters from Singapore
Uber halts decision to shift APAC headquarters from Singapore
By Akshay Kedari

Uber Technologies Inc., the American ride-hailing giant, has reportedly halted the company’s decision to relocate its Asia Pacific headquarters from Singapore to Hong Kong until December 2022. Sources cite that the company’s decision was...

PCI Pharma extends global clinical supply-chain services in Europe
PCI Pharma extends global clinical supply-chain services in Europe
By Akshay Kedari

U.S. based biopharmaceutical and pharma outsourcing services company, PCI Pharma services has reportedly announced that it reached a noteworthy milestone through the development of COE (Clinical Center of Excellence) in Berlin. According to credible...