CCMG teams up with COPC to improve South Africa’s contact centre industry

By Akshay Kedari  | Date: 2022-09-13

CCMG teams up with COPC to improve South Africa’s contact centre industry

Innovative global leader, COPC Inc. has reportedly announced a new partnership with the CCMG (Contact Centre Management Group) in South Africa.

According to credible sources, this partnership will provide research insights into the contact centre industries of South Africa. This, in turn, will improve the professional competency and performance of the industry.

Sharon Haigh, CEO, CCMG revealed that CCMG is extremely proud to enter this partnership as it aims to deliver the best practices across the globe to make this stakeholder relationship crucial while promoting the brand on international platforms.

Appointed by the SAQA (South African Qualification Authority), CCMG is the professional body, responsible for contact centres. It allocates CPD (Continuing Professional Development) points to recognise training, regulates industry professionals, and rewards individuals with professional designations.

For the unversed, the well-acclaimed COPC Inc., in collaboration with the CCMG Professional Body has garnered the COPC Customer Experience (CX) Standard of excellence for its professional management for bringing more business opportunities and improved employability.

Meanwhile, Kevin Campbell of COPC Inc., who also serves as the CEO for the EMEA region stated that the team was thrilled to partner with a respected organization as CCMG for providing the group and its members with its internationally renowned research.

Kevin added that this fantastic opportunity will enhance the support to the South African contact centre industry and enable it to deliver world-class services to its customers and clients.

Some of the key benefits of this new partnership include:

  • More opportunities to secure business in South Africa and across the globe.
  • Support for development of the market along with international research.
  • Ensuring the best practices for operational delivery.
  • Standardising the competencies of the core industry.
  • Ensuring ethical behavior in the market and improved employability.
  • Delivering quality services consistently.

Source Credit:

https://www.prnewswire.co.uk/news-releases/ccmg-amp-copc-inc-partner-to-propel-south-africa-s-contact-centre-industry-development-851734676.html

About Author

Akshay Kedari     aeresearch.net

Akshay Kedari

A qualified computer engineering graduate, Akshay Kedari takes pride in having his way with words. Following his passion for content creation, he writes insightful pieces on aeresearch.net and a few other portals. Also endorsed with a short-term experience in web deve...

Read More >>

More News By Akshay Kedari

Apple announces new accessibility features including ‘Personal Voice’

Apple announces new accessibility features including ‘Personal Voice’

By Akshay Kedari

America’s technology giant Apple reportedly announced that it will soon launch "Personal Voice" with a new set of accessibility features. This will allow iPhone and iPad users to make their devices speak in their own voice, allowing u...

Cop28 to emphasize on health issues related climate conditions

Cop28 to emphasize on health issues related climate conditions

By Akshay Kedari

According to reliable sources, the upcoming United Nations Climate Change Conference, to be held in November 2023, will be the flagbearer for conducting a meeting of the global health ministers discussing the consequences of climate crisis on public ...

Hyundai-Kia combined earnings to exceed Toyota in a rare occurrence

Hyundai-Kia combined earnings to exceed Toyota in a rare occurrence

By Akshay Kedari

As per the reports, South Korean automaker Kia Corp., along with its parent Hyundai Motor Company, are anticipated to outperform Toyota Motor Corp. in the Q1 earnings for the first time ever. The combined operating profits for Hyundai & Kia wa...

Meta continues mass layoff spree, cuts another 4,000 jobs this week

Meta continues mass layoff spree, cuts another 4,000 jobs this week

By Akshay Kedari

Silicon Valley tech giant, Meta Platforms Inc., formerly known as Facebook, is reportedly cutting another 4,000 jobs this week in another round of mass layoffs. The latest job cuts are a part of the 10,000 layoffs announced in March. The company i...

Stoke Space unveils tracking software for development of complex hardware

Stoke Space unveils tracking software for development of complex hardware

By Akshay Kedari

Stoke Space, a space launch company, has reportedly introduced a new software tool designed to allow hardware companies to monitor the design, assessment, and integration of complex parts. Dubbed Fusion, the tool is set to target one of the most cruc...