CDK announces launch of new Repair Order API on Fortellis platform
By Akshay Kedari  Date: 2020-02-17

CDK announces launch of new Repair Order API on Fortellis platform

CDK Global Inc. has recently announced the launch of the CDK Drive Repair Order API (application programming interface) on Fortellis Automotive Commerce Exchange™ platform.

In order to enable dealers to securely open and edit service repair orders within the DMS (dealership management system), the newly created Repair Order API will connect various third-party vendors as well as leverage tools and insights offered by the CDK Drive DMS. It was specifically created for and is made available only through the Fortellis platform. Through this platform, dealers can manage repair orders in application of their choice, in turn growing service department efficiency and customer satisfaction by reducing the waiting time.

The new Repair Order API will enhance service efficiency by maintaining data integrity across various applications. It will also deliver reliable and secure access of the full cycle of repair order to dealers, which includes adding services, creating & approving additional service requests, as well as keeping repair order records.

According to CDK’s chief officer of Product & Technology and executive vice president, Mahesh Shah, the recent innovation provides unique customer experiences across various service vendors, signaling a shift from the company’s business trends in recent years. The company anticipates automotive retail industry participation, in order to deliver advanced and innovative technological products to dealers and maintain good customer relationship.

The Repair Order API is being accessed by Xtime and GoMoto (a service experience platform and self-service automotive experience provider respectively) through the Fortellis platform.

Xtime offers check-in, service updates, and mobile scheduling to dealers. By integrating the Repair Order API platform with Xtime, technicians and service advisors can obtain one-stop solution to resolve repair orders. On the other hand, GoMoto has incorporated the Repair Order API as a self-serve check-in solution for customers through a kiosk, which can deliver seamless interface with flexibility and time-efficient solutions.

Tracy Fred, Xtime’s VP & general manager, stated that the new launch caters to customers who demand exceptional ops experience, by providing customized solutions that enhance customer interactions with dealership service department.

Source credit:

https://apnews.com/45404c5170c343b3b9db68e06ad16ce4

About Author

Akshay Kedari    

Akshay Kedari

A qualified computer engineering graduate, Akshay Kedari takes pride in having his way with words. Following his passion for content creation, he writes insightful pieces on aeresearch.net and a few other portals. Also endorsed with a short-term experience in web deve...

Read More

More News By Akshay Kedari

Kerbal Space Program unveils new ESA missions simulation update
Kerbal Space Program unveils new ESA missions simulation update
By Akshay Kedari

Kerbal Space Program, a space flight simulator video game, has launches its new Shared Horizons update across the European frontier. Reportedly, this new update would allow players to recreate ESA (European Space Agency) missions to Mercury and to a ...

Google acquires Canadian augmented reality wearables firm North
Google acquires Canadian augmented reality wearables firm North
By Akshay Kedari

In a recent turn of events, a Canada based augmented reality (AR) wearables company North, has reportedly been acquired by Google for an undisclosed valuation. Based on the reports from Globe and Mail, the deal accounted for USD 180 million. For tho...

Librestream raises $24M through CBGF-led Series-D funding round
Librestream raises $24M through CBGF-led Series-D funding round
By Akshay Kedari

Winnipeg based augmented worker enterprise solutions provider, Librestream, has reportedly raised an amount of $24 million through a Series-D funding round led by Canadian Business Growth Fund (CBGF). The company will use the procured funds to boost ...

John Lewis to soon unveil its biomethane gas filling station
John Lewis to soon unveil its biomethane gas filling station
By Akshay Kedari

UK-based retail giant, John Lewis Partnership has recently announced construction of its dedicated biomethane gas filling station in an effort to curb carbon emission. This move is deemed to be a part of the its vision to become carbon neutral across...

Samsung semiconductor plants receive ULs environment certification
Samsung semiconductor plants receive ULs environment certification
By Akshay Kedari

Since many years now, Samsung Electronics Co. Ltd., one of the largest semiconductor manufacturers in the world, has been taking proactive steps to reduce its carbon footprint. Recently, the electronics giant has received the Zero Waste to Landfill c...