Tableau, VoiceBase join forces to expand the use of speech analytics

By Akshay Kedari  Date: 2019-03-19

Tableau, VoiceBase join forces to expand the use of speech analytics

Tableau customers can now be part of a digital transformation initiative to take the advantages of speech analytics beyond the contact center

VoiceBase, one of the leading open architecture solutions for AI-based speech analytics, has recently entered into a strategic partnership with prominent visual analytics platform Tableau Software, to transform how enterprises can expand the usage of speech analytics data.

Under this partnership, customers of Tableau can now be part of a digital transformation initiative to take the advantages of speech analytics beyond the contact center to every department, by supporting VoiceBase’s profound learning speech technology, predictive analytics models, and powerful query language.

By using Tableau with VoiceBase, customers get advantage from an enterprise-grade speech analytics platform, which is scalable and secure, with augmented flexibility and speed of results without the constraints of any traditional call center analytics solution.

Apparently, the main purpose of designing open data-centric architecture of VoiceBase for enterprises was to give them total control of their data, along with substantial tools to analyse spoken information efficiently. Now it is easy for every department to collect actionable insights for improved customer experience, product feedback, compliance, agent performance and marketing campaigns.

Through VoiceBase there is an easy access to use APIs that can automatically transcribe content in video and audio as well as provide speech analytics with extracted topics and keywords.

Brian Matsubara, Senior Director of Partner Development at Tableau, said that the prime approach of VoiceBase is to democratize speech analytics, allowing organizations to understand the true voice of their customers and analyse that data to make informative and better decisions.

VoiceBase is incredibly useful in defining the future of communications and profound learning by providing unique access to spoken information, to make sound decisions for businesses. With the help of flexible APIs, now enterprises can support scalable speech analytics to efficiently get organic product feedback, competitive insights, traditional agent scorecards and lead qualification.

In coming week, VoiceBase is presenting at Enterprise Connect in Orlando, Florida where they will showcase starter dashboards of speech analytics in their Tableau Lounge. 

About Author

Akshay Kedari     aeresearch.net

Akshay Kedari

A qualified computer engineering graduate, Akshay Kedari takes pride in having his way with words. Following his passion for content creation, he writes insightful pieces on aeresearch.net and a few other portals. Also endorsed with a short-term experience in web deve...

Read More

More News By Akshay Kedari

Mark Zuckerberg planning to rebrand Facebook to reflect metaverse focus

Mark Zuckerberg planning to rebrand Facebook to reflect metaverse focus

By Akshay Kedari

There have been many businesses that have rebranded themselves to alter their identity with time. Following the league, social networking giant Facebook is also reportedly planning to rebrand the firm with a new name. On October 28, Chief Executive ...

Formula One teams to test second-generation biofuel during 2022 season

Formula One teams to test second-generation biofuel during 2022 season

By Akshay Kedari

The leading motorsport intends to achieve net-zero carbon status by the end of this decade. F1 has ruled out switching to an all-electric powertrain such as in Formula E. With increasing significance towards green mobility, Formula One teams are...

Apple’s iPhone 13 production may take a hit due to global chip shortage

Apple’s iPhone 13 production may take a hit due to global chip shortage

By Akshay Kedari

Apple Inc. is likely to cut down production of its iPhone 13 model by approximately 10 million units on account of the global chip shortage. The American multinational technology company was previously expected to manufacture 90 million units of the ...

Israel's GoTo Global acquires German e-moped sharing platform emmy

Israel's GoTo Global acquires German e-moped sharing platform emmy

By Akshay Kedari

Israel-based multimodal vehicle sharing services provider GoTo Global Mobility Ltd. has reportedly acquired Germany’s shared e-scooter company emmy. The acquisition will allow GoTo Global to enter the German market as well as accelerate its Eur...

German airline Lufthansa adds four new planes to its A350 fleet

German airline Lufthansa adds four new planes to its A350 fleet

By Akshay Kedari

Deutsche Lufthansa AG recently revealed that it has agreed to take four new Airbus A350-900 long-haul passenger aircraft on lease, utilizing newer planes that are left grounded as airlines reorganize their balance sheets in the wake of the ...