Tableau, VoiceBase join forces to expand the use of speech analytics

By Akshay Kedari  | Date: 2019-03-19

Tableau, VoiceBase join forces to expand the use of speech analytics

Tableau customers can now be part of a digital transformation initiative to take the advantages of speech analytics beyond the contact center

VoiceBase, one of the leading open architecture solutions for AI-based speech analytics, has recently entered into a strategic partnership with prominent visual analytics platform Tableau Software, to transform how enterprises can expand the usage of speech analytics data.

Under this partnership, customers of Tableau can now be part of a digital transformation initiative to take the advantages of speech analytics beyond the contact center to every department, by supporting VoiceBase’s profound learning speech technology, predictive analytics models, and powerful query language.

By using Tableau with VoiceBase, customers get advantage from an enterprise-grade speech analytics platform, which is scalable and secure, with augmented flexibility and speed of results without the constraints of any traditional call center analytics solution.

Apparently, the main purpose of designing open data-centric architecture of VoiceBase for enterprises was to give them total control of their data, along with substantial tools to analyse spoken information efficiently. Now it is easy for every department to collect actionable insights for improved customer experience, product feedback, compliance, agent performance and marketing campaigns.

Through VoiceBase there is an easy access to use APIs that can automatically transcribe content in video and audio as well as provide speech analytics with extracted topics and keywords.

Brian Matsubara, Senior Director of Partner Development at Tableau, said that the prime approach of VoiceBase is to democratize speech analytics, allowing organizations to understand the true voice of their customers and analyse that data to make informative and better decisions.

VoiceBase is incredibly useful in defining the future of communications and profound learning by providing unique access to spoken information, to make sound decisions for businesses. With the help of flexible APIs, now enterprises can support scalable speech analytics to efficiently get organic product feedback, competitive insights, traditional agent scorecards and lead qualification.

In coming week, VoiceBase is presenting at Enterprise Connect in Orlando, Florida where they will showcase starter dashboards of speech analytics in their Tableau Lounge. 

About Author

Akshay Kedari     aeresearch.net

Akshay Kedari

A qualified computer engineering graduate, Akshay Kedari takes pride in having his way with words. Following his passion for content creation, he writes insightful pieces on aeresearch.net and a few other portals. Also endorsed with a short-term experience in web deve...

Read More

More News By Akshay Kedari

Hyundai’s U.S. investment expected to reach USD 10 billion by 2025

Hyundai’s U.S. investment expected to reach USD 10 billion by 2025

By Akshay Kedari

South Korea's largest carmaker Hyundai Motor Group is reportedly planning to invest an additional USD 5 billion in the U.S. by 2025. The company aims to strengthen its collaboration with technological firms in the country. During a visit to Se...

Amazon Smart Commerce to digitize 10 million small businesses in India

Amazon Smart Commerce to digitize 10 million small businesses in India

By Akshay Kedari

E-commerce behemoth Amazon Inc. has reportedly launched a “Smart Commerce” initiative in India, aiming to digitalize 10 million small businesses, allow for USD 10 billion worth in exports, and create 2 million jobs by 2025. During the ...

McDonald’s to leave Russia after 30 years amidst Ukraine’s invasion

McDonald’s to leave Russia after 30 years amidst Ukraine’s invasion

By Akshay Kedari

After Ukraine’s invasion, multinational fast-food giant McDonald's Corp. is reportedly planning to sell all its restaurants in Russia, pulling operations from the nation after 30 years. The world's biggest fast-food chain closed 847 ...

Berlin’s GetHenry bags USD 17.4 Mn seed funding for business expansion

Berlin’s GetHenry bags USD 17.4 Mn seed funding for business expansion

By Akshay Kedari

GetHenry, a Berlin-based company that offers couriers and logistics organizations electric last-mile delivery bikes, has reportedly raised USD 17.4 million seed round to grow its operations across Europe. The latest investment round was led by LocalG...

Ferrari to equip the upcoming Purosangue with its trademark V12 engine

Ferrari to equip the upcoming Purosangue with its trademark V12 engine

By Akshay Kedari

Italian luxury sports car manufacturer Ferrari S.p.A. will equip its much-awaited Purosangue SUV with a 12-cylinder engine, as it focused more on fuel-efficient models. Confirming the news, Ferrari Chief Executive Benedetto Vigna claimed that the com...