Tableau, VoiceBase join forces to expand the use of speech analytics
By Akshay Kedari  Date: 2019-03-19

Tableau, VoiceBase join forces to expand the use of speech analytics

Tableau customers can now be part of a digital transformation initiative to take the advantages of speech analytics beyond the contact center

VoiceBase, one of the leading open architecture solutions for AI-based speech analytics, has recently entered into a strategic partnership with prominent visual analytics platform Tableau Software, to transform how enterprises can expand the usage of speech analytics data.

Under this partnership, customers of Tableau can now be part of a digital transformation initiative to take the advantages of speech analytics beyond the contact center to every department, by supporting VoiceBase’s profound learning speech technology, predictive analytics models, and powerful query language.

By using Tableau with VoiceBase, customers get advantage from an enterprise-grade speech analytics platform, which is scalable and secure, with augmented flexibility and speed of results without the constraints of any traditional call center analytics solution.

Apparently, the main purpose of designing open data-centric architecture of VoiceBase for enterprises was to give them total control of their data, along with substantial tools to analyse spoken information efficiently. Now it is easy for every department to collect actionable insights for improved customer experience, product feedback, compliance, agent performance and marketing campaigns.

Through VoiceBase there is an easy access to use APIs that can automatically transcribe content in video and audio as well as provide speech analytics with extracted topics and keywords.

Brian Matsubara, Senior Director of Partner Development at Tableau, said that the prime approach of VoiceBase is to democratize speech analytics, allowing organizations to understand the true voice of their customers and analyse that data to make informative and better decisions.

VoiceBase is incredibly useful in defining the future of communications and profound learning by providing unique access to spoken information, to make sound decisions for businesses. With the help of flexible APIs, now enterprises can support scalable speech analytics to efficiently get organic product feedback, competitive insights, traditional agent scorecards and lead qualification.

In coming week, VoiceBase is presenting at Enterprise Connect in Orlando, Florida where they will showcase starter dashboards of speech analytics in their Tableau Lounge. 

About Author

Akshay Kedari    

Akshay Kedari

A qualified computer engineering graduate, Akshay Kedari takes pride in having his way with words. Following his passion for content creation, he writes insightful pieces on aeresearch.net and a few other portals. Also endorsed with a short-term experience in web deve...

Read More

More News By Akshay Kedari

Toyota bets big on a new mode of local transportation: flying taxis
Toyota bets big on a new mode of local transportation: flying taxis
By Akshay Kedari

A California-based aerospace company, Joby Aviation recently announced that it raised USD 590 million as venture capital in a series C round of funding led by Toyota motor company. A sizeable investment made by the automaker in the round is a signifi...

Scandit and Samsung partner to optimize barcode scanning performance
Scandit and Samsung partner to optimize barcode scanning performance
By Akshay Kedari

Software company Scandit AG announced that it will specifically update its range of barcode scanning software for the Samsung Galaxy XCover Pro. The integration of optimized barcode scanning software of Scandit and Samsung’s latest ruggedized a...

Twitter announces new feature to give users more control over replies
Twitter announces new feature to give users more control over replies
By Akshay Kedari

Twitter is finally addressing the issues that have plagued the social network for a while now. The company has reportedly confirmed that it will be testing new features that would allow users to have control over who can reply over their tweets and h...

Faulty sunroofs force Daimler to recall Mercedes-Benz vehicles in U.S.
Faulty sunroofs force Daimler to recall Mercedes-Benz vehicles in U.S.
By Akshay Kedari

The sunroof glass panel can possibly detach itself and pose a major hazard Mercedes-Benz USA could pay $7M if it does not comply with previous settlement terms Daimler AG, the German carmaker, announced that it shall recall about 744,000 Mercede...

Lilly wins Alimta Vitamin Regimen Patent Lawsuit against Apotex Inc
Lilly wins Alimta Vitamin Regimen Patent Lawsuit against Apotex Inc
By Akshay Kedari

  Ruling by the US District Court has concluded that Apotex Inc. would be infringing the Alimta vitamin regimen patent by launching its proposed products until the patent expiration of Lilly   The ruling would bar Apotex from marketing...