Lenovo Group teams up with IBM for blockchain-powered solutions

By Nikita Chaurasia  | Date: 2019-04-30

Lenovo Group teams up with IBM for blockchain-powered solutions

Lenovo Data Center Group will now have access to IBM’s blockchain & cognitive solutions for enhancing its customer care services.

IBM Corporation, the leading New York-based information technology company, has reportedly entered into a multi-year agreement with the Chinese technology company Lenovo Group Ltd. Apparently, the agreement will focus on the implementation of blockchain & cognitive field service solutions.

As per research by IBM, over 50 per cent of the 265 billion customer service calls annually remain unresolved. This has been costing businesses way too much, in addition to over $1 trillion expended on customer investment.

Vivek Mahajan, General Manager of Technology Support & Services at IBM, was quoted stating that data is able to have an unparalleled impact on the enterprise, while artificial intelligence has the potential to take customer services to an entirely new personalization level. He further elaborated that the latest global collaboration with Lenovo consolidates the company’s long-term relationship, and is expected to help empower all technicians in the world in delivering service excellence, deploying the power of Blockchain & Cognitive Computing.

Reportedly, the latest agreement includes blockchain for a transparent & more secure environment to process the purchase & distribution of important software and hardware equipment for the Lenovo data centers. It further includes Virtual Assistant for technical support, client insight portal for offering data analytics as well as trend analysis, and AR (Augmented Reality) foe enabling over 19,000 field agents to deliver a consistent client experience worldwide.

If sources are to be believed, IBM’s services are intended for bettering customer experience through global coverage, capacity of field service solutions of Customer Engagement Centers of IBM, and global logistics services.

According to Laura Laltrello, Vice President & General Manager, Lenovo Data Center Group, the enterprise today is equipped with various new technology solutions to provide high level of customer support.

Source Credits: https://datacenternews.us/story/ibm-supports-lenovo-data-center-group-with-blockchain-powered-customer-service

About Author

Nikita Chaurasia     aeresearch.net

Nikita Chaurasia

An accomplished professional in the field of content development, playing with words comes naturally to Nikita Chaurasia. After completing her post-graduate MBA degree in Advertising and PR, Nikita worked across numerous content-driven verticals, undertaking diverse r...

Read More >>

More News By Nikita Chaurasia

L&T Technology Services partners with Qualcomm to amplify 5G adoption

L&T Technology Services partners with Qualcomm to amplify 5G adoption

By Nikita Chaurasia

L&T Technology Services Limited has recently announced that it is teaming up with Qualcomm Technologies, Inc., the world’s leading wireless technology innovator. With the latest collaboration, the firm plans to offer end-to-end solutions...

PNAS, Straive partner to deliver end-to-end content production services

PNAS, Straive partner to deliver end-to-end content production services

By Nikita Chaurasia

Renowned U.S.-based nonprofit and non-governmental organization, NAS (National Academy of Sciences), has reportedly collaborated with Straive, one of the leading technology-driven solutions providers for Content, EdTech, and Data. With this acquis...

Japan pushes innovations in 'deep tech' sector with solar cell technology

Japan pushes innovations in 'deep tech' sector with solar cell technology

By Nikita Chaurasia

Amid the most promising next-generation solar cell technology innovations, Enecoat Technologies, a provider of materials development services in Japan, is reportedly developing perovskite. Following its completion, the Kyoto-located start-up expec...

GIC to acquire majority shares in opulent Sani/Ikos properties

GIC to acquire majority shares in opulent Sani/Ikos properties

By Nikita Chaurasia

Singapore's sovereign wealth fund, GIC has agreed to pay around $2.2 billion to buy a majority stake in Sani/Ikos Group, a Mediterranean luxury resort operator, marking the largest transaction in the European resort market since the Covid-19 pand...

Excelra, Patcore partner to offer enhanced digital insights to customers

Excelra, Patcore partner to offer enhanced digital insights to customers

By Nikita Chaurasia

Excelra, a data and analytics solutions provider, has recently announced its partnership with Patcore, Inc., to provide better access to its analytics products and scientific data for customers in Japan. For the unversed, Excelra is one of the top...