Lenovo Group teams up with IBM for blockchain-powered solutions

By Nikita Chaurasia  | Date: 2019-04-30

Lenovo Group teams up with IBM for blockchain-powered solutions

Lenovo Data Center Group will now have access to IBM’s blockchain & cognitive solutions for enhancing its customer care services.

IBM Corporation, the leading New York-based information technology company, has reportedly entered into a multi-year agreement with the Chinese technology company Lenovo Group Ltd. Apparently, the agreement will focus on the implementation of blockchain & cognitive field service solutions.

As per research by IBM, over 50 per cent of the 265 billion customer service calls annually remain unresolved. This has been costing businesses way too much, in addition to over $1 trillion expended on customer investment.

Vivek Mahajan, General Manager of Technology Support & Services at IBM, was quoted stating that data is able to have an unparalleled impact on the enterprise, while artificial intelligence has the potential to take customer services to an entirely new personalization level. He further elaborated that the latest global collaboration with Lenovo consolidates the company’s long-term relationship, and is expected to help empower all technicians in the world in delivering service excellence, deploying the power of Blockchain & Cognitive Computing.

Reportedly, the latest agreement includes blockchain for a transparent & more secure environment to process the purchase & distribution of important software and hardware equipment for the Lenovo data centers. It further includes Virtual Assistant for technical support, client insight portal for offering data analytics as well as trend analysis, and AR (Augmented Reality) foe enabling over 19,000 field agents to deliver a consistent client experience worldwide.

If sources are to be believed, IBM’s services are intended for bettering customer experience through global coverage, capacity of field service solutions of Customer Engagement Centers of IBM, and global logistics services.

According to Laura Laltrello, Vice President & General Manager, Lenovo Data Center Group, the enterprise today is equipped with various new technology solutions to provide high level of customer support.

Source Credits: https://datacenternews.us/story/ibm-supports-lenovo-data-center-group-with-blockchain-powered-customer-service

About Author

Nikita Chaurasia     aeresearch.net

Nikita Chaurasia

An accomplished professional in the field of content development, playing with words comes naturally to Nikita Chaurasia. After completing her post-graduate MBA degree in Advertising and PR, Nikita worked across numerous content-driven verticals, undertaking diverse r...

Read More

More News By Nikita Chaurasia

Indian food delivery giant Swiggy to buy Dineout from Times Internet

Indian food delivery giant Swiggy to buy Dineout from Times Internet

By Nikita Chaurasia

Swiggy, an Indian food delivery giant, has recently announced an agreement with Times Internet to buy Dineout, a dining and restaurant technology platform. Swiggy will use the acquisition to enter the dining out (non-delivery) market, where it will c...

Grocery delivery platform Instacart files for U.S. stock market debut

Grocery delivery platform Instacart files for U.S. stock market debut

By Nikita Chaurasia

Instacart, a grocery delivery service, has announced that it has submitted a provisional registration statement with the Securities and Exchange Commission (SEC), clearing the way for the company to list its shares on the U.S. stock exchange. The ...

Tyson Foods improves annual sales outlook as meat prices surge in U.S.

Tyson Foods improves annual sales outlook as meat prices surge in U.S.

By Nikita Chaurasia

American food major Tyson Foods Inc. has reportedly improved its full-year sales outlook after witnessing better-than-expected earnings and revenue in the last quarter. The company raised its full-year sales to around USD 54 billion, above the averag...

EU likely to enforce new rules to regulate tech giants in spring 2023

EU likely to enforce new rules to regulate tech giants in spring 2023

By Nikita Chaurasia

The Executive Vice President of the European Commission Margrethe Vestager reportedly claimed that the union is likely to start enforcing the Digital Markets Act (DMA) in the spring of 2023. The antitrust legislation, which aims to limit the power of...

India teams up with Japan to develop affordable EV charging standard

India teams up with Japan to develop affordable EV charging standard

By Nikita Chaurasia

India and Japan are reportedly working on a joint initiative to develop a standard for electric vehicle charging in emerging markets. The duo will use Japan’s protocols to make easier-to-install and operate EV charging stations. The CHAdeMO ...